ID Theft Services

Upon notification of an identity theft incident, paralegals will:

Consult with the covered member to ascertain the severity of the theft and start the notification process.

Prepare and send the customized, pre-completed, state specific “ID Recovery Kit™” to covered member via Federal Express overnight.

Send all necessary electronic notifications.

Contact all three credit reporting agencies to: obtain a free credit report for the covered member, place fraud alerts on the covered member’s credit records, and obtain a list of creditors involved with the fraud.

Submit Special Power of Attorney and ID Theft Affidavit to involved creditors requesting cancellation of member’s card and issuance of a new card.

Notify the appropriate bank or agency if other forms of identification (such as an ATM card, driver’s license, social security card, or passport) were stolen or are missing, so that appropriate action can be taken and new forms of identification issued.

Notify local authorities of ID Theft incident and help member obtain necessary reports.

Follow up with creditors, where needed, to ensure that the matter has been properly handled.

Provide fraud resolution, legal and emotional assistance from beginning to end.

Our members will have toll free access to Identify Theft advocates who will assist them with the process of restoring their identity to its pre-theft state.

Identity Theft Plan Service

Victims may never know that their identifies have been stolen until unauthorized transactions appear on credit card statements, collection notices appear in the mail or loan applications are declined. In a short period of time, extensive damage can be done as a result of a stolen identity event.

Members will have 24/7 access to Identity Theft Restoration paralegals who will provide them with comprehensive, personalized recovery services.

If a member becomes a victim of identity theft, our plan administrator assigns a Recovery Advocate to manage the case. The Advocate mobilizes a Recovery Team to assist with the recovery process from beginning to end. The team includes fraud investigators, legal counsel, paralegals and other identity theft experts.

Our program takes a completely hands on approach to identity theft restoration. All work performed is handled by qualified paralegals. Within 24 hours, they will provide members with a recovery kit customized with pre completed, computer generated, state specific forms and make contact with all appropriate agencies.

Call the recovery advocates toll free #
24 Hours	48 Hours	72 Hours
Recovery Advocate Assigned	Damage Assessment/Recovery plan created	Recovery Plan Activated

Unlimited Legal Care at Discounted Rates

With this program, identify theft victims can defend themselves against crimes committed by a identity thief. In addition to the $1,000,000 worth of coverage provided by our identity theft insurance, our program provides members with access to a proprietary attorney network.

Members may use our program to prosecute identity theft thieves. This is the only identity theft program in the country that provides unlimited discounted legal care, enabling members to both defend themselves against a theft, and prosecute thieves.

With a nationwide network of over 20,000 attorneys, our plan administrator is the sole identity theft vendor that can offer this important plan enhancement to our members.

Lost Credit Card Assistance Services*

Members will be provided with toll free access to certified Identity Theft recovery specialists. These specialists will assist the member in the event a member misplaces or has their credit card stolen. Should this occur our specialists will:

• Consult with the member to determine the severity of the event and begin the notification process. This includes obtaining credit reports from each of the three major credit reporting bureaus.
• Contact each credit card company while member is on the phone.
• Cancel the member’s affected credit cards.
• Request new replacement cards.
• Place fraud alerts with all three major credit bureaus.
• Assist member with interpreting their credit reports.
• Provide daily credit monitoring from all three bureaus for six months to help prevent any further fraud.

Registration of the member’s credit cards is not required. This safety measure prevents further fraud and/or identity theft.

Credit reports are ordered from all three bureaus and sent to the member. During the initial phone call, with member on the line, creditors are contacted directly in order to report the fraud, cancel credit cards and get new credit cards issued. Also, fraud alerts are placed with all three bureaus. We provide the member with any assistance required to interpret their credit reports.

*You must be age 18 or over to use the credit card assistance service.